Questions about collision repair? Rollys Body Shop has the knowledge to help with your automotive repair and insurance needs to get you back on the road quickly and safely.
Do I have the right to take my car to the shop of my choice?
Yes – You may select the repair facility of your choice unless your insurance policy specifies otherwise.
Can an Insurer require, direct, suggest or recommend that your automobile be repaired at a specific shop?
No – Unless the referral is expressly requested by you; or you have been informed in writing of the right to select the repair facility; and The insurer that elects to repair a vehicle directs, suggests or recommends that a specific repair shop be used, shall cause the damaged vehicle to be restored to its condition prior to the toss at no additional cost to you other than as stated in the policy or as otherwise allowed by law
Can my insurer require me to use non-original equipment manufacturer (non-OEM) replacement crash parts for the repair of my car?
No – No insurer shall require the use of non-oem replacement crash parts in the repair of an automobile unless:
The parts are at least equal to the original equipment manufacturer parts in terms of quality, safety, fit and performance; and insurers specifying the use of non-oem replacement crash parts shall pay the cost of any modifications to the parts which may become necessary to effect the repair, and Insurers specifying the use of non-oem replacement crash parts warrant that all such parts are of like kind, quality, safety, fit and performance as oem replacement crash pans.
Do I need to contact more than one shop for an estimate?
No – Generally, one estimate from the shop of your choice is required unless your insurance policy specifies otherwise. California State law requires you be given a written estimate before starting repairs.
Am I responsible for the cost of repairs?
Yes – You are usually responsible to the repair facility for payment of repairs unless your insurance policy specifics otherwise. Ordinarily, if you are insured, your insurance policy states that the insurance company will pay you for the loss, less any applicable deductibles or depreciation. Any arrangements for payments by your insurance company are your responsibility.
If I am having difficulties with my insurance company, do I have recourse?
Yes – First consult with your insurance agent or broker. Then, if your problems still have not been resolved, consult with the Department of Insurance, State of California, at their office in Sacramento, San Francisco, Los Angeles or San Diego or telephone their toll free line: 1-800-927-357